Frequently Asked Questions
Everything you need to know about shopping with Rewind Couture.
How do you verify the authenticity of your items?
Every piece at Rewind Couture undergoes a rigorous multi-step authentication process by our in-house experts to ensure you receive only genuine designer goods.
What is the condition of the vintage pieces?
We use a standardized grading system ranging from 'Pristine' to 'Fair'. Detailed condition reports and high-resolution photos are provided on every product page.
How long does shipping take?
Orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping varies by location.
What is your return policy?
We offer a 14-day return window for a full refund, provided the security tag remains attached and the item is in its original sold condition.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm.